Frequently asked questions

Choose the product, size and quantity and add it to your cart, then sign in or create an account with your mobile number, enter your address and pick a carrier and payment method. Once the order is confirmed you receive a message with its number and can follow it from your account.

Use the Request a quote button on the product page or the quotation request form, and list the products, quantities, required certificates and payment terms. You receive a written quotation with prices and delivery time, valid for seven days unless stated otherwise, and accepting it turns it into an order.

Some products are priced according to quantity or project, so they show a Request a quote button instead of a price. Send the request and we will reply with a written quotation.

These are products we do not keep in stock and source specifically once your order is confirmed. The expected lead time is shown on the product page or in the quotation before you confirm, and shipping time is added to it. They cannot be returned for a change of mind after confirmation, but a defective or wrong item can always be returned.

Each product page lists its certificates and the standards it meets, such as SABER conformity certificates and European and American standards, with the certificate number, expiry date and a downloadable file. If a product's conformity certificate expires, the product is withdrawn from the store until it is renewed.

Yes. A tax e-invoice meeting ZATCA requirements is issued as soon as your order is confirmed, and you can download it from your account. Prices include 15% VAT, and your purchase order number appears on the invoice if you enter one.

mada, Visa, Mastercard, Apple Pay and STC Pay, instalments through Tabby and Tamara, and bank transfer for company accounts. Approved enterprise customers can pay on deferred terms, and cash on delivery is available where it is enabled for your city and order value.

Time and cost for each carrier are shown at checkout once you enter your address, and depend on your zone and the shipment's weight. Main cities are faster than remote areas, and an estimated cost appears in the cart before that.

You receive the shipment number and a tracking link by message, and can follow the status from the order page in your account or on the carrier's website. If the order ships in parts, each shipment has its own tracking number.

Yes, within 14 days of delivery if it is unused and in its original packaging. Body-contact protective equipment once opened, made-to-order items and on-demand items after confirmation cannot be returned for a change of mind, but a defective or wrong item can always be returned at no cost. Start from the order details page.

Register as a company, enter your commercial registration and, if you are VAT-registered, your VAT number, and upload the required documents. Once approved you get special pricing, quotations, bank transfer payment and your PO number on invoices; enterprise customers also get deferred payment and an account manager.

In the files section at the bottom of the product page, where datasheets, user manuals, safety data sheets and certificates are available to download where we have them. If you need a document that is not there, contact us.

The product page shows its status at each branch: in stock, limited quantity or out of stock. This helps you judge the delivery time before you order; for on-demand products, the lead time is shown instead.

Yes. All prices are in Saudi riyals and include 15% VAT; shipping is shown separately before you pay.