Shipping and delivery

We deliver orders to every region of Saudi Arabia through approved carriers: SMSA, Aramex and Saudi Post (SPL).

Delivery time

The expected delivery time for each carrier is shown at checkout once you enter your address, and depends on the delivery zone:

• Main cities: express delivery
• Other cities in the Kingdom: standard delivery
• Remote areas: extended delivery

SPL is a slower, lower-cost option suited to non-urgent shipments. Delivery time runs from when the order is prepared and handed to the carrier. For products supplied on demand, the lead time shown on the product page or in the quotation is added.

Shipping cost

The cost depends on the city, the carrier and the chargeable weight, which is the greater of the actual weight and the volumetric weight. Volumetric weight is length times width times height in centimetres, divided by 5000. An estimate is shown in the cart and the final cost before you pay. Shipping may be free above a set order value or during limited-time offers; when it is, the store says so.

Tracking and notifications

You receive the waybill number and a tracking link by message, and can follow the status from your order page or directly on the carrier's website. We also notify you on the day your order goes out for delivery.

Split shipments

An order may arrive in more than one shipment if its items are held in different warehouses, heavy equipment has to travel separately, or part of it is ready before the rest. Each shipment has its own tracking number, and you are not charged extra shipping because of the split.

Failed delivery

You can reschedule delivery from the tracking page within the slots the carrier offers. After three failed delivery attempts the shipment comes back to us, and we notify you and open a support ticket to arrange next steps with you.

Lost or damaged shipments

• If a shipment is lost, we work to resolve it, and if it is not resolved you are refunded in full automatically within five days
• If a shipment arrives damaged, report it from the tracking page with photos; it is handled as a return at no cost to you

Cash on delivery

Where enabled, it appears at checkout together with the eligible cities, the order value limit and any extra fee.